Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #792258
    Christian
    Guest

    Hello,

    I have a client who is already using your theme, but they have lost contact with the previous designer who has all the logins and codes for the Enfold theme.

    Is there a way I can generate new logins please?

    Thanks,
    Christian

    #792325

    Hey Christian,

    I think that would be difficult unfortunately, what logins would you need?

    Best regards,
    Rikard

    #792329
    Christian
    Guest

    Hi Rikard,

    The problem is we can not contact support because we haven’t got the logins and we don’t have the purchase code?

    Is there a way we can get the purchase code so I can register for support?

    Thanks,
    Christian

    #792448

    Hi,

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Best regards,
    Yigit

    #792759
    Christian
    Guest

    Okay thanks Yigit, I’ll see what my client says.

    #792855

    Hi,

    Ok, thanks for the feedback. Please let us know if we can help you out in any way.

    Best regards,
    Rikard

    #795042
    Christian
    Guest

    I think we need to buy a new licence, can you give me a link and let me know how much it costs?

    #795053

    Hi Christian,

    Sure, you can purchase Enfold here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi. It costs $60.

    After purchasing Enfold, you can register to our support forum here – https://kriesi.at/support/register/ and start new threads under Enfold sub forum whenever you have a question or an issue :)

    Let us know if you have any other questions!

    Best regards,
    Yigit

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.