Viewing 23 posts - 1 through 23 (of 23 total)
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  • #14928

    - Hide the content to see bottom thumbnails

    – Mouse over thumbnails, should see tooltip

    However, the tooltip seems to come up from under the mouse cursor, as opposed to coming in from above, so it gets really jerky and resets itself. What’s going on?

    I have not added any custom css, and have just done the basic installation. Please help!

    thenewburystreet.com

    #85528

    Hello,

    Another user reported this issue. Let me tag the rest of the support team, and see if they can help.

    Regards,

    Ismael

    #85529

    Sounds good Ismael, thanks for taking a look!

    #85530

    Hi tns,

    It looks like there might be a javascript conflict with one of the plugins running. Try disabling all of them then reactivating one by one until the error re-appears. Woo-Commerce can be excluded as it has theme support built in.

    Regards,

    Devin

    #85531

    Hi Devin,

    Thanks for your suggestion, I went ahead and disabled all of my plugins save for 3 (WooCommerce, and 2 php text widget plugins only because I have some code saved and don’t want to loose those). The tooltip still comes in from below and can’t really be seen. Are there any other possibilities?

    #85532

    Can you try disabling the woo commerce wish list plugin as well?

    The only other thing I can suggest is downloading the most recent version of the theme from themeforest (from your downloads) then re-installing the theme again in case one of the javascript files got corrrupted on first upload.

    Regards,

    Devin

    #85533

    Hi Devin,

    I actually disabled the wishlist plugin several times, thinking that was the culprit. Still no dice. I currently have 1.7 installed, I’ll try to reinstall and see how things turn out.

    Thanks,

    #85534

    I’ve reinstalled the theme again and the issue still appears :(

    #85535

    Alright last update I guess, I’ve reinstalled, I’ve just deactivated every plugin I have (including the php code ones and woocommerce), nothing seems to work, the tooltip still performs as before. Anything else I can do?

    #85536

    Hi,

    I am terribly sorry for taking so long, the fault is entirely mine.

    Which browser does this occur with? If it’s Firefox, and you are using it with a Google search bar attachment, that is the culprit. On Google, I just looked at the tool-tips (after adding them virtually) and they look great. Please add the title and the alt so we can look through Explorers, Safari and Opera. And meanwhile I will get a few Firefoxes ready to get to the bottom of this.

    Thanks,

    Nick

    #85537

    Hi Nick,

    Thanks for looking into this. I’ve turned the tooltips back on.

    As for the browser, I’ve look at the site with:

    – IE 9: Tooltips don’t show up at all, no animations, nothing.

    – Firefox 12: Slides down and out of sight, like described above.

    – Chrome 21.0.1180.60 m: Slides down and out of sight, like described above.

    I use Chrome the most, so my previous messages have mostly been with Chrome.

    I’m not sure what the Firefox Google bar is, I don’t think I have it. Here are all the extensions I have for:

    Firefox: Adblock, All-in-One Gestures, Download Statusbar, Firebug, Greasemonkey, IE View

    Chrome: Adblock, DviX Webplayer, Eye Dropper, IE Tab, Session Buddy, Smooth Gestures, WhatFont

    I’ve compared my tooltips’ css classes etc with the Flashlight demo site, and it seems everything is the same. I’ve inspected my site and it doesn’t look like I have any conflicts. I’ve disabled every single plugin, and this still happens. I’ve completely reinstalled the theme with a new copy downloaded from Themeforest.

    I must have missed something or have done something incorrectly. This is such a neat feature and I’d really like to use it.

    Please let me know what else I can do to help you guys out.

    Cheers,

    Mike

    #85538

    Hi Mike,

    Are you including Jetpack in disabled plugins as well?

    I just noticed you are also working with a Child theme which may have something to do with it as well. I’m going to tag our head of support to take a look since I’m having any luck pinpointing the cause.

    Regards,

    Devin

    #85539

    Hey Devin,

    Thanks for getting involved. Yes I’m including Jetpack in there. I’ve disable all of my plugins, including WooCommerce, Dvin wishlist, and W3 Total Cache (which turned out to be a pain to reactivate), and every single other plugin I have. I tried viewing the tooltips with nothing turned on and it still displayed this way.

    As for the child theme, that is actually kind of a new change. At the time I did all of this testing, I was using the main theme.

    Hope this info helps you guys diagnose the problem,

    Best,

    Mike

    #85540

    Hi,

    W3 Total Cache uses a file to store its settings so once you have everything perfect, backup the settings file and next time you deactivate and reactivate, just switch the configuration files and you will save yourself lots of time.

    Have you turned the tool tips back on because I don’t see them yet on your site.

    Thanks,

    Nick

    #85541

    Hi Nick,

    Haha thats the problem, isn’t it? Yes the tooltips are definitely turned on in the main settings. If you go to the homepage, and click on “hide sidebar”, the best way I’ve found to see this issue is to put your mouse cursor at the top border of the thumbnails. You’ll see the tooltip quickly slide down and fade as it goes down out of frame. If you put your cursor lower on the thumbnail, it’ll run into the tooltip on it’s way down, and it’ll quickly reset or something. Another way you can also tell this happened is the pointer immediately turns back into your normal mouse cursor. It also depends on the browser, for IE, I don’t see the animation at all.

    Best,

    #85542

    Hi,

    I setup the theme a total of 3 times since my last message and each time the tooltips seemed to work. The one thing I noticed though when comparing the fresh installs to your live site, is that the tooltips on your site are created one full height below off screen compared to a new install. So the tooltips are there but something is pushing them down.

    Please open js/avia.js and around line 161 it should say ‘modifier = -28;’ (without the single quotes). Please try changing that number to -638 and see if there is a difference on firefox or chrome and if not, please try again with -800.

    Thanks,

    Nick

    #85543

    Hey Nick,

    Sorry for all the trouble, I don’t know why this is happening. I made those changes, and the messing with the offset will allow the tooltips to show up, but another issue is that for some reason the tooltip comes in from below, while the demo comes in from above. So as the tooltip comes into screen from below, it runs into the mouse cursor and either cancels the tooltip or causes stuttering. So weird this is happening

    #85544

    Hi,

    I will add a note for Kriesi.

    But the way the tooltip behaves, that stuttering motion, looks as if two opposing pieces of code are pulling it in opposite directions but unfortunately I cant tell. You can try to setup the demo on a subdomain, with the theme and demo content, then when tooltips work, you can export the data from the live site and import it on new one, takes about 10 minutes. and then activate plugins one by one, till you see whats causing it.

    Thanks,

    Nick

    #85545

    Hi Nick,

    I’ve set up a fresh subdomain as you suggested. The tooltips work. I then copied over every plugin I had, and activated each one, one at a time, and tested the tooltip. The tooltips work after activating all the plugins. What’s wrong with my main install? Everything should be the same, I’ve imported the content and the settings, activated the same plugins, doesn’t make sense.

    So what can I do at this point? Another migration? o.O I actually have a separate post about the slow manual migration I’m already making regarding the images (that post is 6 days old, and still waiting for Kriesi to answer, unfortunately. I have a feeling Kriesi will say no changes or improvements will be made since that might jeopardize existing users, etc etc). Would reallllllly suck to have to re-migrate all over again from the beginning.

    http://www.kriesi.at/support/topic/product-csv-import-fix

    http://www.kriesi.at/support/topic/featured-image-is-lost-every-time-i-save-the-product-page

    Best,

    Mike

    #85546

    I’ve done it!!!

    Soooo:

    <body id="top" class="home blog logged-in admin-bar Chrome Chrome21 theme-flashlightchild customize-support">

    This div houses the tooltips, and in my child theme it was 1263px X 136px. No idea why, I don’t have any custom CSS set to modify this, don’t think I have any plugins that modify this (since the subdomain showed it wasn’t a plugin issue), somehow just came like this. The subdomain showed that this div is supposed to be 1263px X 0px, so I just made this change and the tooltips appeared magically. Maybe something happens differently when child themes are activated?

    Sorry for putting all of you guys through this ordeal, appreciate all the time and feedback, glad this got figured out, even though I have no idea what caused this to begin with o.O

    Now if Kriesi can take a look at those other aging posts :D

    Thanks,

    #85547

    Hi,

    If you do an XML export of your entire site, a plugin does that. and re-import it into the subdomain, you should have a clone of your current site with identical links. At that point you just switch the virtual hosts. Google though will notice that the pages are newer. Even if you could keep the working version on a subdomain (make sure to forbid spider access in privacy setting of wordpress),

    i could run a comparison of the two side by side with identical plugins and customization in both, and it would be much easier to see what is different about them.

    From what I’ve experienced, such situation often happen when WordPress updates, and instead of manually deleting the admin and includes folders as well as files at base of website and then using ftp, people do the automatic installation, which quite often doesn’t update every single file. There are noticeable difference between a wordpress that went through 4 auto updates and a fresh install.

    But I think at this point, besides updating WordPress core , or the site comparison i mentioned above. I am unable to recommend for you to migrate . Though google claims it doesn’t affect seo, on the safe side, i would exhaust other options first, and see what Kriesi says.

    Thanks,

    Nick

    #85548

    Hey,

    Congratulations. Comparing the sites is the best way to iron out mind bending q/a problems, a strategy I suggested in my previous post but you beat me by 44 seconds. Perhaps you are in the wrong line of work and were born to join, the few, the proud, the support team!

    Good luck and thanks for posting the solution.

    Thanks,

    Nick

    #85549

    Haha thanks very much for your continued help.

    Mike

Viewing 23 posts - 1 through 23 (of 23 total)

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