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  • #23370

    I am quite desperate by now, so I am hoping you can help me out. Please let me know what emailadress to send a login code to (the site is in maintenance mode).

    A few nights back, Firefox crashed on me whilst editing the slider. After that I could only edit the slider in Explorer (Firefox kept crashing on opening the slider). Today, even in Explorer I cannot open the slider anymore, or it takes ages (5-10 minutes) before it actually opens. It then does allow me to edit, and things look fine in the preview window. I hit the ‘save changes’ button, the button turns red and after a couple of minutes it turns green again, indicating that changes have been saved. This is, in fact, not the case: changes are not recorded. The actual page still shows the slider as it was before editing.

    Thanks in advance for looking into this issue. It is driving me nuts.

    Elly

    #119553

    Hi,

    Please send them on sighlence13[@]hotmail[dot]com.

    Include this thread on your email.

    Regards,

    Ismael

    #119554

    Hi Ismael,

    I wonder if you could update me on the progress made on this support issue? I sent you a login code on Friday the 17th. Maybe you didn’t receive it? I re-sent the email a minute ago – just in case.

    Thanks,

    Elly

    #119555

    Hi,

    Sorry for the delay.

    I tested your website using Chrome, I added a red text “Add add add” and I saved it successfully. It does took a long while. Please try to disable the plugins then activate them one at a time. Check if they have something to do with the slider.

    I didn’t remove the red text. Please remove it.

    Regards,

    Ismael

    #119556

    Hi Ismael,

    Did that trick before, in Firefox. Doesn’t help there at all. Firefox keeps crashing once I try to open the slider. I’ve now resorted to using Chrome. Disabled the plugins and things worked fine. Then activated the plugins one at a time, and everything kept working. The issue must be the compatibility with Firefox, then? Or am I the only one experiencing these problems? Ayway, for now I’ll just keep working in Chrome. At least I can work on the slider again.

    Thanks for your help, Ismael.

    Regards,

    Elly

    P.S. I look forward to Kriesi fixing the bugs concerning Firefox and Explorer use. I initially started working with Firefox because all formatting was stripped when using Explorer (not just in the slider, but on any page). That issue is already being addressed in another topic. Now Firefox is off limits, since I can’t get it to work with the homeage slider. I do hope Chrome will keep performing…

    #119557

    Hi Elly,

    My guess is that the slider uses a lot of in browser memory and FF is somewhat known for memory issues. The layer slider is actually a plugin in itself so there isn’t a lot of tweaking Kriesi will most likely be doing to it at this point.

    You could try closing out FF completely before editing a layerslider slideshow so that all its open memory is cleared when trying to make a slideshow.

    Additionally, you can always try increasing the memory allotment your wordpress install has and see if that helps as well. This is a good blog post on how to: http://www.dailyblogging.org/wordpress/increase-wordpress-memory-limit/

    Regards,

    Devin

Viewing 6 posts - 1 through 6 (of 6 total)

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