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  • #23626

    I do not have access to FTP and I have not been able to install the Theme to my WP site. I unzipped the original file but it looked like all the files are needed for the install. I zipped the folder back up and neither the rezipped file or the original zipped file would load.

    Any suggestions since I can not do it via FTP?

    Thank You

    #120570

    Is the folder titled enfold.zip ?

    #120571

    btw, here’s another option,

    a moderator uploaded a how-to guide for FTP

    http://www.kriesi.at/support/topic/unable-to-install-zip-file#post-112414

    #120572

    Hi ColumbiaTKD,

    The file you need to upload should be enfold.zip and inside of it you should see all the normal theme files and no documentation folder, PSD etc. The video I did here: https://vimeo.com/channels/aviathemes/64927356 shows the folder contents a bit as an example.

    However if you are unable to upload it through the wordpress admin and FTP isn’t an option there isn’t much we can do on our end. You would need to talk to your hosting provider to make sure your wordpress install is running correctly and that there are no settings needed to be changed on their end to upload things to the wp-content folder correctly.

    Regards,

    Devin

    #120573

    I was able to get FTP access and it loaded fine. Thank You!

    #120574

    Glad we could help :)

    Let us know if you have any other questions or issues.

    Regards,

    Devin

Viewing 6 posts - 1 through 6 (of 6 total)

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