Upload of Brightbox theme plugin failing « Support Forum | Kriesi.at

Upload of Brightbox theme plugin failing

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Mikie_Oz
Member

I have just purchased the Brightbox theme.

The Install video on the demo site looked so easy and I was impressed and excited by the theme.

I have tried to upload the theme zip file to my WordPress site via both the Appearance > Themes > "Install a theme in .zip format" and in Plugins via the "Install a plugin in .zip format" and it starts sending the request to my site but after a few minutes a WP failure notice (white page) loads with the following text: "Are you sure you want to do this?" and then a link below "Please try again"

I have tried several times with the same result. What can I do to install the theme?

Posted 1 year ago #
Dude
Dude

Hey,
1) please try to install the theme files by using a ftp software like filezilla. Unpack the themeforest zip file one time. The resulting folder contains another zip (brightbox.zip) - unpack it again. Now upload the resulting brightbox folder to wp-content/themes.

2) If the error persists try to deactivate all plugins - maybe one causes a php conflict.

Posted 1 year ago #
Mikie_Oz
Member

Thanks for your help.

Posted 1 year ago #
Dude
Dude

Glad that I could help you :)

Posted 1 year ago #

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