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  • #4974

    I have just purchased the Brightbox theme.

    The Install video on the demo site looked so easy and I was impressed and excited by the theme.

    I have tried to upload the theme zip file to my WordPress site via both the Appearance > Themes > “Install a theme in .zip format” and in Plugins via the “Install a plugin in .zip format” and it starts sending the request to my site but after a few minutes a WP failure notice (white page) loads with the following text: “Are you sure you want to do this?” and then a link below “Please try again”

    I have tried several times with the same result. What can I do to install the theme?

    #48367

    Hey,

    1) please try to install the theme files by using a ftp software like filezilla. Unpack the themeforest zip file one time. The resulting folder contains another zip (brightbox.zip) – unpack it again. Now upload the resulting brightbox folder to wp-content/themes.

    2) If the error persists try to deactivate all plugins – maybe one causes a php conflict.

    #48368

    Thanks for your help.

    #48369

    Glad that I could help you :)

Viewing 4 posts - 1 through 4 (of 4 total)

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