Viewing 10 posts - 1 through 10 (of 10 total)
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  • #486761

    Hello,
    I have a big problem with the images loading. When I try to insert a new picture or change an existing saving the page layout breaks. It’s impossible to update any page of my site.
    I find it impossible to update any page of my site
    Until a few months ago everything worked perfectly. I purchased your template in 2013
    Currently it is updated to version 2.3.
    Thank you very much for your help.

    #487018

    Hey kuji81,

    If you are using Enfold then 2.3 is a very old version of the theme, could you try updating to 3.2.3 which is the latest version please?

    Regards,
    Rikard

    #487671

    I updated the theme to the latest version, unfortunately the problem remains and I can’t restyle my site.
    There seems to be a problem with the visual composer “Avia Layout”. It’s possible?
    I updated via Enfold Options-Theme Update.
    Thank you Rikard

    #487692

    Hey!

    Can you please post the link to your website?

    Best regards,
    Yigit

    #487695
    #488107

    Hi,

    Thanks for the link, I think we will have to take a look at the backend as well. Could you send us an admin login please? You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    #488408

    I tried again but I can not understand the problem.
    I think it is the layout editor when I try to replace images.
    Is there a way to delete saved templates from avia layout editor?
    I send you an admin login.
    Thank you!

    #488658

    Hi,

    Thanks for the login, it works. Though I’m not sure on what page you are having your problem, could you link directly to it please? If you want to delete a template then just hover it in the list and you will see an x to the right of it, clicking it will delete the template.

    Thanks,
    Rikard

    #488706

    The problem comes when loading a template saved in the layout editor and try to change the images. It isn’t in a particular page, however, I have created a test page: http://www.reverselab.it/test/ where I’ve imported the layout template “alt”.
    If you would try to change any image you’ll see what I mean.
    Thanks!

    #489244

    Hi,

    Ok, I see what you mean, not sure what could be causing it but something seems to not be right with that template. Could you try to recreate it to see if that helps? You could also try to activate debug mode and copy the shortcode to a new template: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Thanks,
    Rikard

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