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August 12, 2015 at 8:03 pm #486761
Hello,
I have a big problem with the images loading. When I try to insert a new picture or change an existing saving the page layout breaks. It’s impossible to update any page of my site.
I find it impossible to update any page of my site
Until a few months ago everything worked perfectly. I purchased your template in 2013
Currently it is updated to version 2.3.
Thank you very much for your help.August 13, 2015 at 8:41 am #487018Hey kuji81,
If you are using Enfold then 2.3 is a very old version of the theme, could you try updating to 3.2.3 which is the latest version please?
Regards,
RikardAugust 14, 2015 at 11:41 am #487671I updated the theme to the latest version, unfortunately the problem remains and I can’t restyle my site.
There seems to be a problem with the visual composer “Avia Layout”. It’s possible?
I updated via Enfold Options-Theme Update.
Thank you RikardAugust 14, 2015 at 12:06 pm #487692August 14, 2015 at 12:13 pm #487695August 15, 2015 at 5:12 am #488107Hi,
Thanks for the link, I think we will have to take a look at the backend as well. Could you send us an admin login please? You can post the details in the Private Content section of your reply.
Regards,
RikardAugust 16, 2015 at 6:07 pm #488408I tried again but I can not understand the problem.
I think it is the layout editor when I try to replace images.
Is there a way to delete saved templates from avia layout editor?
I send you an admin login.
Thank you!August 17, 2015 at 8:08 am #488658Hi,
Thanks for the login, it works. Though I’m not sure on what page you are having your problem, could you link directly to it please? If you want to delete a template then just hover it in the list and you will see an x to the right of it, clicking it will delete the template.
Thanks,
RikardAugust 17, 2015 at 9:26 am #488706The problem comes when loading a template saved in the layout editor and try to change the images. It isn’t in a particular page, however, I have created a test page: http://www.reverselab.it/test/ where I’ve imported the layout template “alt”.
If you would try to change any image you’ll see what I mean.
Thanks!August 18, 2015 at 4:49 am #489244Hi,
Ok, I see what you mean, not sure what could be causing it but something seems to not be right with that template. Could you try to recreate it to see if that helps? You could also try to activate debug mode and copy the shortcode to a new template: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/
Thanks,
Rikard -
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