I opened this thread and hardly gave me answer, maybe I would sell for a “do not have a solution to this” but leave a customer without a clear answer gives a lot to talk about your interests.
I really like your themes, indeed, of many who saw buying this, but now I feel I made a mistake, maybe that does not worry them, who cares an angry customer or may not express myself well, but still, every client deserves an answer and more when it strives to be understood.
Of course, they can be quick to delete this complaint, lest they tarnish your reputation.
We are having a lot of inquiries lately and we are trying our best to answer them all as fast as we can. We are very sorry if there are certain issues that we cannot solve. Please bear with us.
We will notify Kriesi and the rest of the support staff and see if they can find a solution on your thread.
I have much patience, I am aware that you will have many priorities, but I no longer spend hours in my posts, receiving answers and now I complain and get an answer almost immediately (do not get me wrong, I appreciate it)
A simple response like you gave me, quickly deters any misunderstandings.
Before creating the thread I read and read in the forum for an answer, I do not like asking for anything. If no solution to my problem, I do not care, I can understand, I get by, but I need and appreciate a simple answer.
I understand the frustration, especially when you are trying to figure out a visual error like you are having. While we try to address posts within 24 hours, unfortunately it does not always happen.
Also, bumping a post (self responding or asking for an update) actually pushes the support request further back in our queue because it goes by oldest post first. Just something to keep in mind :)
I’ll take a look at your original thread now and see if a solution can be quickly provided.
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