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Hello,
I set up a mp4 video file in the home on the page bellow, inside a text box and I tested it on Mac and iphone 5 and 6 and works perfect but does not work in iPad.
Some help?
Thank you.Cheers,
Alexia.
Hey Alexia,
Your site seems to be down unfortunately, could you have a look please? I checked with http://www.downforeveryoneorjustme.com/
Thanks,
RikardHello Rikard,
My server is always down from 1am to 8am East Coast in USA.
Can you please check again?Thank you,
Alexia.
Hi!
we all live in totally different time zones, so please make your website available for all of us at anytime. Your website is crashing my mac when opening …
Regards,
AndyThe site is now 24/7. Could you check please again now?
Also I don´t know about crashing your Mac. I opened many times with a different Mac and does not crash them.Thank you.
Cheers,
Alexia.
Hi,
There is something not right with your site, it crashed my browser as well. Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Regards,
RikardHi,
There something very wrong with the video you are using, it crashed my browser even from the backend. Could you try deleting it and upload it again see if that helps please?
Regards,
RikardHey!
try to activate a default WordPress theme to check if your video is working fine there or not. Let us know about your results.
Cheers!
AndyHi!
It means that the issue lies in the video, not the theme. Please make sure that the mp4 compression or coding format is H.264. You can transcode the video with this free software. https://handbrake.fr/
Or upload the video on third party hosts such as youtube or vimeo.
Best regards,
IsmaelHi Ismael,
I used the free software you sent me to transcode the video, but still not working. My client does not want Youtube or Vimeo. Another suggestion?
Thank you so much for your help!!Cheers,
Alexia.
Hi!
Did you set the compression to H.264? I would like to check the page but you posted a lot of different urls above. Which site has this issue? I found a video on the following site and the video is added on a text block. Note that there is a dedicated video element in the advance layout builder, please use that instead. http://prosourcenow.com/
Regards,
IsmaelHello Ismael,
I got it. I put the video inside the video element, in a page for a test, called http://prosourcenow.com/testing-video/ and now it is visible in iPad, but does not play automatically as on the home page ( In home page http://prosourcenow.com/ is inside a text block and does not work in iPad, but is a reference for you to know what I´m talking about if you check it from your computer) and when finish, disappear . How can I fix this issue?
Also, will be possible to delete the bar bellow the video and only play automatically and stop without disappearing?You are awesome helpers!! Thank you so much,
Alexia.
Hey!
autoplay is not possible for mobile devices due to restrictions from the vendors of those devices.
Regards,
AndyHello,
Yes, I understand that, but autoplay for computers it is possible. So, How can I get the autoplay for the computers?
Thank you.Cheers,
Alexia.Hi!
If I open your website my computer crashes. About which slider are you talking about? usually you can find something like “Autorotation active?” when editing your slider.
Regards,
AndyHello,
I’m talking about a video in this specific page http://prosourcenow.com that is inserted in a text box and plays by themselves in computers and visible in iphones but is NOT visible at all in IPADS.
So, Ismael told me to insert my video inside the video element, and then I created a testing page to do so, called: http://prosourcenow.com/testing-video/
And this is a testing page that I created with a video inserted inside the video element in the advance layout builder. I can´t put this video in a Slider because is NOT visible in ipads and iphones.
So, in the video element is not a way to activate the autorotation. I know is not possible to activate the video in iphones and iPads, but at least I need to activate the autorotation in Computers because inserting the video inside the video element, even in the computers I have to activate manually. I don´t know if I need some css code or other customization.
Thank you.Regards,
Alexia.
Hey!
I can access your site, as my computer crashes when opening it. Very weird. Autoplay videos are not possible on mobile devices due to restrictions by the vendors of those devices.
There is no autorotation function in a video element. For such a function you would need to hire a freelance developer for this job. For any autorotation function you would need to use Fullscreen-Slider element.
Regards,
Andy
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