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  • #292367

    Hello,

    we updated both the theme and wordpress version and now the visual editor no longer works. When I try to make changes in the HtML editor, it never saves. I deactivated all plugins to see if one of them were not compatible with the updates, but the visual editor still did not work.

    the site is http://www.Morethansat.com

    How can we fix this?

    #292459

    Hey morethansat!

    Please flush browser cache and refresh your page a few times. Which version of Enfold are you using?

    Best regards,
    Yigit

    #292577

    I did clear the cache (multiple times), refreshed, shut down the computer- and it still does not work. It also does not work in other browsers.
    According to our theme dashboard in wordpress- we are running the latest version of enfold.

    Any help is greatly appreciated.

    #292584

    Hi!

    Please create us an admin account and post the login credentials as private reply.

    Cheers!
    Peter

    #292592
    This reply has been marked as private.
    #292822

    Hey!

    Thank you for the update.

    Actually, you’re not using the latest version of the theme. You’re using version 2.1 which is not compatible with WordPress 3.9.1. Please download the latest version from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Note that updating the website from version 2.1 might break some elements on the website so you might need to recreate them or configure the options again.

    Cheers!
    Ismael

    #292827

    Hi Ismael,

    Thank you for looking into this. I just checked and it appears we are using a child theme of enfold. Does that make a difference?

    #292844

    Hi!

    Yes, you’re using a child theme but the Enfold parent theme is not updated, it’s version 2.1. Download the latest version from your themeforest account then update the theme via FTP. Watch the video on the link we provided above.

    Cheers!
    Ismael

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