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  • November 8, 2016 at 10:21 pm #709978
    erkan1095

    Hello ;

    I got this error from my website. My theme up to date. Could you help me?

    Website : https://www.fokmachine.com
    Error : https://www.fokmachine.com/manufacturer/hydrofok-machine/

    Thanks in advance…
    Erkan

    November 8, 2016 at 10:40 pm #709981
    Basilis

    Hey erkan1095!

    Can you please try reuplaod the theme through ftp and let us know if that will fix the issue?

    Thanks a lot

    Cheers!
    Basilis

    November 10, 2016 at 11:00 am #710630
    erkan1095

    Hi Basilis;

    I was upload all theme files to ftp but problem still same.

    Thanks
    Erkan

    November 11, 2016 at 4:46 pm #711246
    Nikko

    Hi,

    Are you using jetpack plugin? and have photon enabled? if not can you please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    November 12, 2016 at 1:53 pm #711440
    erkan1095

    Hi Nikko;

    Please check below details.

    Thanks
    Erkan

    November 15, 2016 at 10:20 am #712381
    Nikko

    Hey Erkan,

    Thanks for providing the login details, This should be fixed, I found out that in the Easy Slider at the bottom, the Video Aspect Ratio had wrong value added, the youtube video link was pasted in there, I fixed it by using this value 4:3. Let us know if it’s good on your end also. I apologize for the delay, thanks for your patience :)

    Cheers!
    Nikko

    November 16, 2016 at 5:06 pm #713044
    erkan1095

    Hi Nikko;

    Thank you very much. It OK now :)

    Thanks;
    Erkan

    November 16, 2016 at 7:52 pm #713173
    Nikko

    Hey Erkan,

    Glad we could help :)

    Best regards,
    Nikko

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