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    I see that support people names are added in topic tags on this forum, is there any reason,
    Also do you use any plugin to assign this?


    Hi hamzahmauzam!

    When any of the support crew add our names to a topic as a tag it literally tags the topic for us in our personal queue. Its just a custom function written by Kriesi.



    Then how do you keep a track of it?


    Its custom code written by Kriesi to do just that. We have a custom UI for viewing the forums which also shows us topics we are tagged on.

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