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  • #691290

    Hello,

    Having recently installed the Enfold theme, I immediately fell in love with its versatility. Early this morning, I inserted a button short code within a custom widget, which I then assigned to the header (Via the instructions found here: http://www.kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) -the-header/ ). Everything was working fine, until about an hour ago.

    Now, when I go to Appearances—>Widgets I CANNOT do the following:
    1). Activate any new widgets (via drag/drop)
    2). Obtain a drop down from a widget
    3). Click on either of the “Screen Options” and “Help” buttons in the upper right corner of the screen (i.e they’re frozen)

    Oddly enough, I can (Yes):
    1). Create a new Enfold Custom Widget Area
    2). Manage the widgets in the 4-footer columns via the “Manage with Live Preview” button

    Looking for an easy fix, I disabled all of my plugins and cleared my caches, but that didn’t work. I disabled the Enfold theme and activated a random WordPress theme to see if the issue was theme-related. Interestingly, the Appearance—>Widget menu worked perfectly in this other random, freebie theme. So, in assuming the problem was either Enfold-theme or user (me) related, I went ahead and deleted the Enfold theme altogether, reinstalled it back onto wordpress via zip, and activated it. Then, I tried to access the widget menu on the Appearance—>Widgets WordPress pg again. But it still doesn’t work…same problems persisted.

    If anyone has some time, I greatly appreciate a reply. I love the Enfold theme and would hate to have to go with another one.

    Thanks in Advance,

    –T

    #691451

    Hey BornAgainVirgo,

    Thanks for reaching out to us!

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Jordan

    #692848

    Hi Jordan,

    Thank you for replying!
    I was able to fix the problem by emptying my firewall’s cache.

    Sorry for the long-winded question.

    –BAV

    #692853

    Hi,

    Thanks for getting back to me and letting me know the issue was resolved! It’s not a problem :)

    Best regards,
    Jordan

Viewing 4 posts - 1 through 4 (of 4 total)

The topic ‘Widget Menu Stopped Working (no plugging updates)’ is closed to new replies.