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    When I add a widget to a Widget area it flashes all the input options and then they disappear. So there’s no way to add any options. When I refresh the page, the options return and I can enter options.

    This reply has been marked as private.


    Can you please try re-updating the theme and overwriting all files via FTP – http://www.kriesi.at/documentation/enfold/updating-your-theme-files/



    When I try to extract the Enfold Theme files from the downloaded zip file, I get this dialog message:

    Windows 7 unzip dialog message:
    Confirm Encryption Loss
    Do you want to copy this folder without encryption?
    A problem is preventing this folder from being encrypted.

    windows 7 dialog message


    If I click Yes above, I get the following dialog message:

    Next dialog when Yes is clicked.


    Finally was able to decompress zip file

    Manually Update Enfold:
    1. Log into themeforest with the username that you have used to purchase the Theme
    2. Open: http://themeforest.net/downloads
    3. Click the download button and download the Installable WordPress file.
    4. Unzip the folder
    5. Open your Ftp tool and connect to your server.
    6. Replace the folder: wp-content/themes/enfold with the theme files you have just unzipped

    To unzip:
    Double click the zip file
    Drag and drop “enfold” folder to desktop
    Do you want to copy this folder without encryption – Yes
    Do you want to copy this folder without encryption
    [x] Do this for all items found. – Yes
    Enfold folder is decompressed without problems.
    Can now ftp it manually to wp-content/themes/ folder

    Note: replacing theme manually did not fix Widget options problem – but refreshing widgets page after widget is added to widget area brings up the needed options fields.



    Has the problem solved for you now? If not, please create a temporary admin login and post it here privately so we can look into it



    I’m working on a Company website that uses WordPress multisite. So, I check a couple of the other websites to see if this widget glitch was happening there too and it isn’t so – so that’s a clue.

    This reply has been marked as private.


    I logged in but I’m not seeing the problem when adding new widgets. Is there a specific widget that’s giving you the problem? Can you take a screenshot and highlight what your seeing?


    This reply has been marked as private.


    It’s not happening for me. What operating system and browser are you using?

    Best regards,


    Windows 7, Google Chrome 42.0.2311.90 m

    (Purchase code hidden if logged out) .png” alt=”Notice that there are no input areas” />



    Can you please try disabling all browser plugins/extensions and check if that helps? I was not able to reproduce the issue as well. I checked your website on Chrome Version 42.0.2311.90 on OS X 10.10



    I know this is an old post but having just downloaded Enfold I’ve had the folder encryption problem discussed previously. I had used Windows default unzip option. When I tried again with 7-zip I had no encryption problems. Hope that helps someone out there.


    Thank you Gavinwm for adding this to my previous messages. I too am using 7-zip now, but forgot to post it here :)


    Hi @gavinwm,

    Not sure if you got your problem solved? Let us know if you should need any help and please try to explain a bit further what you are having problems with.



    Yes, this problem is solved.



    Great, glad you got it fixed :-)

    Best regards,

Viewing 19 posts - 1 through 19 (of 19 total)

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