Viewing 5 posts - 1 through 5 (of 5 total)
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  • July 14, 2016 at 6:21 pm #660960
    stephanievanmeerten

    Hi,

    I’m using Enfold and Woo Commerce.
    When I’m on the Shoppingbag page and there is a product in my shoppingbag and I’m changing the number of this product, the update-button doesn’t work. It should change the total amount, but it’s not doing anything.
    When I acitivate an other theme, it does work.

    Is this a bug or an I doing somthing wrong?

    Thanks
    Stephanie

    July 15, 2016 at 1:01 pm #661233
    Rikard

    Hey Stephanie,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    July 15, 2016 at 3:37 pm #661374
    stephanievanmeerten

    Hi Rikard,

    I made a temporary admin login.

    Thanks
    Stephanie

    July 16, 2016 at 5:00 am #661595
    anm54475

    We are having the same problem. A customer emailed us last night, having trouble placing an order, because she could not change the quantities in the cart and recalculate. When she tried to check out, it reverted back to one of each item.
    We are very concerned that we are losing sales because of this problem. It makes it very hard for a customer to complete an order.

    July 19, 2016 at 3:34 pm #662561
    Andy

    Hi,

    Please deactivate all plugins but WooCommerce by WooThemes one by one to check which one is causing this issue and let us know if this solves the problem.

    If that doesn’t help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

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