Viewing 12 posts - 1 through 12 (of 12 total)
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  • June 26, 2017 at 10:56 am #812964
    zerodotnine

    Hi
    I have an issue where the Woocommerce admin product list is not loading and just shows a white screen with the url listed.

    I have deactivated all plugins, updated the theme to the lastest version and switched over from the child theme to the master theme and also switched to Twenty Sixteen. The issue was only solved with a switch to the Twenty Sixteen theme with the products admin list loading again so it could possibly be a problem with my Enfold theme.

    Everything is displaying correctly on the front end, it is only the product list that is not functioning. Product admin pages are accessible from the front end of the website when logged into admin so it appears to just be the product admin list that is not firing.

    I’ve taken a look online for a solution for this issue over the last few days and I am having real difficulty finding a solution, any advice is greatly appreciated!

    • This topic was modified 6 years, 10 months ago by zerodotnine.
    June 27, 2017 at 12:46 pm #813377
    Victoria

    Hey zerodotnine,

    We would need your credentials to check the product list. Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    June 27, 2017 at 1:24 pm #813397
    zerodotnine

    No problem, do you have an email I can add as a user please?

    June 28, 2017 at 10:01 pm #814117
    Basilis

    Hi,

    Please use anything and add the credentials to the private area please here

    Best regards,
    Basilis

    June 29, 2017 at 12:10 pm #814374
    zerodotnine

    Here is the info

    July 1, 2017 at 5:15 am #815225
    Rikard

    Hi,

    Login details are not working, could you check and verify please?

    Best regards,
    Rikard

    July 1, 2017 at 4:22 pm #815363
    zerodotnine

    Hi
    Login checked and now working

    July 7, 2017 at 5:37 am #817610
    Ismael

    Hi,

    Thank you for using Enfold.

    Do you have the latest version of the WooCommerce plugin? IF you do, please upgrade your WordPress installation to version 4.8.

    Best regards,
    Ismael

    July 10, 2017 at 7:06 pm #818942
    zerodotnine

    Hi

    I have upgraded to the latest versions of WordPress and Woocommerce and still receive this error.

    As mentioned before, when changing the theme the error stops happening, when switching back to Enfold I receive the error

    July 11, 2017 at 6:08 am #819099
    John Torvik

    Hi,

    Disable all the plugins and check if the problem was solved – if yes, it`s a plugin conflict -.

    Best regards,
    John Torvik

    July 13, 2017 at 1:45 pm #820519
    zerodotnine

    Hi, I have disabled plugins and the issue still persists…

    I have deactivated all plugins, updated the theme to the lastest version and switched over from the child theme to the master theme and also switched to Twenty Sixteen. The issue was only solved with a switch to the Twenty Sixteen theme with the products admin list loading again so it could possibly be a problem with my Enfold theme.

    July 17, 2017 at 4:38 am #822286
    Ismael

    Hi,

    Please upgrade the theme to version 4.1.1. And then ask your hosting provider for the error logs.

    Best regards,
    Ismael

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