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  • #239766

    Hi,

    My goal is to use Groups Woocommerce, Woocommerce Subscriptions extensions and the Woocommerce Stripe gateway together, but my checkout isn’t working. I’ve been having this issue for 2+ weeks and can’t find a solution. At first, after filling out billing info and clicking “pay” there was an “endless spinner” cursor, but now everything is just grey, and the order doesn’t complete.

    + I’ve upgraded all plugins, Enfold and WordPress. Checkout still doesn’t work.
    + I’ve disabled all plugins except woocommerce and it still doesn’t work.
    + I’ve spoke with woothemes support but, they’re slow and haven’t found a solution.

    Any ideas??
    I’m dying for a fix here. Appreciate any help. Thanks!

    #239864

    Hey tannermcleod!

    Maybe, the checkout process is taking a lot of memory? Can you please give us a link to the website? I’m really not sure why it isn’t working. Let me ask Dude.

    Regards,
    Ismael

    #239895

    Hey!

    Yes, sounds like the ajax api needs more memory. Try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Regards,
    Peter

    #239953

    Hey Dude,
    I just upgraded it to 128 and no luck, no change.
    The latest error is: http://cl.ly/image/2a0j463G2Z3f

    Any ideas?
    Could it be a permalink structure thing causing this?

    Thanks

    #239971

    Hey!

    It seems like the ajax request fails because of an server error (500 – internal server error). This error is very generic and it doesn’t tell us what causes the issue. Maybe try to contact the host/server administrator and ask him for a detailed error log to find the culprit.

    Regards,
    Peter

    #241374

    Hey Dude,

    Our developer checked the error logs and nothing could give us an indication of the actual error. He just found generic 500 database error but that didn’t help.

    So we ran a bunch of woocommerce checkout tests (using the Stripe gateway extension) on two hosting platforms, bluehost and wp engine, and the results are here:

    BLUE HOST
    THEME / CHECKOUT SUCCESS or NOT / BROWSER
    Twentyfourteen, checkout in 14 secs on chrome
    Twentyfourteen, checkout in 30 seconds on safari
    Enfold, checkout in 11 secs on chrome
    Enfold, checkout in 12 secs on safari
    Dancedojo (Enfold child theme), checkout doesn’t complete on chrome
    Dancedojo (Enfold child theme), checkout doesn’t complete on safari

    WP ENGINE
    Twentyfourteen, checkout in 6 sec on chrome
    Twentyfourteen, checkout in 5 sec on safari
    Enfold, checkout doesn’t complete on chrome
    Enfold, checkout doesn’t complete on safari
    Dancedojo (Enfold child theme) checkout doesn’t complete on chrome
    Dancedojo (Enfold child theme) checkout doesn’t complete on safari
    Twentytwelve, checkout 5 sec on chrome
    Twentytwelve, checkout 7 sec on safari

    It seems like there is a theme issue here. Do you have any ideas, suggestions? This is killing me!
    Thanks
    Robin

    #241382

    P.S. Are there any known issues with Enfold working alongside woocommerce subscriptions, woocomerce stripe gateway, or groups woocommerce? Because everything seems to be working with other themes.

    #241400

    Hi!

    No issues that I know of. Have you talked to WP Engine to see if they can take a look? If the two setups are the same and its working on one but not the other (diregarding child theme for now) there could be something with how the managed hosting setup handles things server side.

    The theme doesn’t do anything to modify how WooCommerce handles the checkout or even the cart so it *shouldn’t* have any issues.

    Have you tried checking out with groups and/or subscriptions deactivated? Does your WooCommerce System Status show anything?

    Cheers!
    Devin

    #241405

    Hi Devin,

    As I mentioned at the start of the thread, we’ve deactivated all plugins and it didn’t have an effect. WC system status is all good and green. And WP Engine support says they don’t review anything like this. I’m not sure digging into why Enfold isn’t working on WP engine is worth it because the hosting company doesn’t much matter, as long as the site and checkout works.

    If you were me, how would you go about troubleshooting this theme, or child theme, issue? It doesn’t seem to be a problem with Stripe because I couldn’t get Paypal to work either. I’m getting really desperate and would love any help you can offer.

    Thanks
    Robin

    #241541

    Hi!

    I suggest to check the troubleshooting guide here: http://docs.woothemes.com/document/problems-with-large-amounts-of-data-not-saving-variations-rates-etc/ – I think the max_input_vars limit might cause the issue and you need to increase it.

    Regards,
    Peter

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