Viewing 22 posts - 1 through 22 (of 22 total)
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  • March 18, 2015 at 12:41 am #413315
    thecszone

    Hi,
    I am trying to add products to woocommerce and have added an image that is 150 x 237 as a test. I have reset the image sizes in woocommerce products where is allows me to change the sizes. I have selected 450×450, 450x 450, and 150×150. I then regenerated my thumbnails using the plugin regenerate thumbnails. However, my images all remain the wrong size. Both the product page and the shop page. Below are links to the pages and you can see that on the shop page it is scaling the 150×237 up to 297 x 470 and on the product page it is scaling it up even higher.
    I have cleared my browser and tried it on other browsers and get the same thing and I don’t know how to fix it. Thanks in advance for your help.

    March 18, 2015 at 5:05 pm #413775
    Andy

    Hey thecszone!

    I get some error in chrome console for your website. Can you please deactivate all plugins to see if one is causing this issue? Afterwards please regenerate again your thumbnails and clear browser cache. If that does not help please provide us admin access so we can have a deeper look into it.

    Best regards,
    Andy

    March 18, 2015 at 6:35 pm #413877
    thecszone

    I don’t get an error in Chrome so I can’t see if deactivating all plugins changes anything. However, I have deactivated them and regenerated the thumbnails and cleared my cache. Since I didn’t have an error, I can’t see if the error is gone, but nothing changed in my view. I left all plugins disabled for you to look at to see if the error has cleared.

    March 19, 2015 at 10:15 pm #414874
    thecszone

    Hey,
    Can someone reply to this soon as I need to get moving on it? Thanks.

    March 20, 2015 at 1:47 am #414951
    Yigit

    Hi!

    Do you mind creating a temporary admin login and posting it here privately please?

    Regards,
    Yigit

    March 20, 2015 at 4:10 am #415000
    thecszone
    This reply has been marked as private.
    March 20, 2015 at 5:19 pm #415414
    Yigit

    Hi!

    WP dashboard is blank on my end. Can you please try de-activating all active plugins?
    If it is blank on your end as well, please go to wp-content folder and rename “plugins” folder via FTP and check if that helps

    Regards,
    Yigit

    March 20, 2015 at 5:51 pm #415433
    thecszone
    This reply has been marked as private.
    March 21, 2015 at 5:15 pm #415757
    thecszone
    This reply has been marked as private.
    March 22, 2015 at 4:52 pm #415997
    thecszone

    I really need to get some help with this item. Is anyone working support this weekend?

    March 23, 2015 at 5:40 pm #416505
    Yigit

    Hi!

    Sorry for the late reply!
    I tried to check WooCommerce settings but i get “Error 403 – Forbidden
    You don’t have permission to access the requested resource. Please contact the web site owner for further assistance.” error. Can you please look into it as well as need to check the settings?

    Cheers!
    Yigit

    March 23, 2015 at 7:50 pm #416625
    thecszone
    This reply has been marked as private.
    March 23, 2015 at 7:58 pm #416630
    Yigit

    Hey!

    No, even thought i hard refreshed, unfortunately i still cannot see WooCommerce settings and Enfold theme options

    Regards,
    Yigit

    March 23, 2015 at 8:23 pm #416659
    thecszone
    This reply has been marked as private.
    March 24, 2015 at 6:26 pm #417269
    thecszone
    This reply has been marked as private.
    March 24, 2015 at 6:34 pm #417276
    Yigit

    Hey!

    Please upload your images in bigger size. Test image is very small for catalog and single product image. I uploaded and test product and images look fine. Please review your website now.

    Best regards,
    Yigit

    March 24, 2015 at 7:32 pm #417324
    thecszone
    This reply has been marked as private.
    March 26, 2015 at 11:48 pm #418912
    Josue

    Hey!

    The image is showing as 302×302 on my end – http://a.pomf.se/iihdeo.png

    Best regards,
    Josue

    March 27, 2015 at 1:33 am #418981
    thecszone
    This reply has been marked as private.
    March 27, 2015 at 2:32 am #419012
    Josue

    Hm, try adding this to the Quick CSS:

    .single-product-main-image .images {
    max-width: 312px;
}

    Regards,
    Josue

    March 27, 2015 at 4:54 pm #419402
    thecszone
    This reply has been marked as private.
    March 27, 2015 at 7:02 pm #419558
    Josue

    Hey!

    If you want to reduce the size there, you’d need to increase the column count in WooCommerce > Settings > Products > Display (http://a.pomf.se/lzabja.png).

    Best regards,
    Josue

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