Viewing 22 posts - 1 through 22 (of 22 total)
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  • #252987

    Hello-

    Is the theme compatible with the WordPress 3.9 Update? Just want to be sure before updating. Thanks!

    #253001

    Hey erinruff!

    Download the theme updated from your downloads on ThemeForest first. For a quick guide on updating your theme take a look at this video on updating the Enfold theme via FTP: https://vimeo.com/channels/aviathemes/67209750

    Best regards,
    Devin

    #254444

    Hi Devin,

    I updated via FTP replacing only the files that have changed: styles.css and the framework folder. I don’t have shortcode icon/menu available on the editor tool bar.

    How can I get this back?

    Thanks
    Lyse

    #254564

    Hi!

    Force refresh your browser cache since the WordPress css, js files and the theme files supporting scripts for the visual editor have been changed. If you have any active plugins you should also try deactivating them in case one is no longer compatible with the new visual editor from WordPress.

    Cheers!
    Devin

    #257414

    Thanks Devin I downloaded FileZilla and cannot seem to get it to connect to my server. I tried every possible combination I could think of to get it. Any ideas how to get this to work? Thanks!

    #257653

    Hi!

    Please contact your service provider for your FTP access credentials. You need Host, Username and Password.

    Cheers!
    Yigit

    #257676
    This reply has been marked as private.
    #257681

    Hi!

    @tremblayly We need temporary admin login to take a look the issue and FTP credentials. Please also note that when you are providing this credentials, set your post as private by checking ” Set as private reply (Only you and moderators will see the content of this post)” above Submit button. I have set your previous post to private.

    Best regards,
    Yigit

    #257688
    This reply has been marked as private.
    #258548

    Hey!

    @tremblayly Please flush browser cache. I have just checked your website and it does work fine on my end – http://i.imgur.com/ad54XXE.png

    Regards,
    Yigit

    #258563

    Hi Ygit
    I cleared my cache, no change. I used a different browser, same problem.

    Lyse

    #258574

    Hey!

    Can you post a screenshot of your view?

    Cheers!
    Josue

    #258891

    here’s a link to the screenshots where the error occurs for any of the ones with a preview:

    Lyse

    #259731

    Hi!

    The screenshot is showing the interface as visible. It isn’t responsive as that wasn’t updated to be responsive when the WordPress admin was but it the functionality is there.

    Best regards,
    Devin

    #259750

    Hi Devin,

    I’m a little confused with your response. Do you mean that because the the interface shows up – it works, but the fact that the preview pane does not – it’s as designed (not to be responsive as part of this upgrade)? It used to work just fine before the upgrade.

    Thanks
    Lyse

    #259851

    Hey Lyse!

    Thank you for the update.

    What do you mean by “preview pane”? I created a page and test some of the shortcodes and they work as expected.

    http://troutwaters.ca/test-page/

    Cheers!
    Ismael

    #259940

    Hi Ismael,
    The shortcodes work, the issue occurs on the UI interface when creating the shortcode. On the popup window for entering the details, the right hand side of that window (titled Preview), that’s where the error is displayed (for longer shortcodes the preview is at the bottom and the error is displayed at the bottom).

    Sorry for the confusion. The preview worked before the upgrade.
    Lyse

    #260362

    Hey!

    Can you post a screenshot of the issue? I checked your website and could not see an error – http://i.imgur.com/CIJBrXj.png
    Please upload your screenshots on imgur.com or Dropbox public folder and post the links here

    Cheers!
    Yigit

    #260401

    Hi Ygit,

    Here’s a link to screen shots of the problem. It only happens with shortcodes that use a preview pane, so not to tabbed content one which you tested with in your snapshot. Try your test with the BUTTON, or QUOTE, or ICON LINK, or INFO BOX, or ICON BOX

    Thanks
    Lyse

    #260432

    Hey!

    Please try deactivating all active plugins and check if that helps. You have many installed

    Regards,
    Yigit

    #260448

    Hi Yigit,

    I did as you recommended in my staging area and the VaultPress plugin is the culprit. I deactivated VaultPress on my live site and bingo all works well. I will contact VaultPress for a fix.

    To all of you, your time and patience through this troubleshooting has been much appreciated.
    Lyse

    #260452

    Hey!

    You are welcome, glad we could help. If there is anything we can do, let us know! :)

    Cheers!
    Yigit

Viewing 22 posts - 1 through 22 (of 22 total)

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