Viewing 9 posts - 1 through 9 (of 9 total)
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  • #632234

    Hello,

    We recently went through all the steps to fix our site since the update and nothing is working. We even went as far as adding the suggested code below to the functions.php and actually broke our whole site. We are back up and running, but are still dealing with the function of the site like images not showing up in color sections, so on and so fourth. Can you please take a look at our site? I included our login info in the private section as suggested.

    Thank you for your time in advance!

    function modify_jquery() {
    if (!is_admin()) {
    wp_deregister_script(‘jquery’);
    wp_register_script(‘jquery’, ‘https://code.jquery.com/jquery-1.11.3.min.js’);
    wp_enqueue_script(‘jquery’);
    }
    }
    add_action(‘init’, ‘modify_jquery’);

    #632238

    Hey artisforever,

    Thanks for getting in touch with us!

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post).

    Best regards,
    Jordan

    #632241

    Hi!

    Thanks for your prompt response! We have it set on auto updating and it won’t update. Sorry, I forgot to include that in my response. It says, “No Updates available. You are running the latest version! (3.1.5).” Which is very strange. Can you look into this for me as well? I’m stumped.

    Thank you!

    #632696

    Hi,

    Please try the following plugin in order to remove WordPress transients: https://wordpress.org/plugins/artiss-transient-cleaner/. Also check the credentials for theme updates to make sure they are correct.

    Best regards,
    Rikard

    #633243

    Hello again,

    I have done everything suggested and still no luck on getting my. We even re-installed the theme and still nothing. Not sure what is going on. Still having issues with Please see recent posts above for tasks that were attempted. I also providing my log-in info in the first post if that will help you dig in more.

    Thank you for your time in advance.

    Best,
    Artisforever

    #633252

    Hi!

    You are currently using an older version of the theme. Please update Enfold to the latest version 3.5.4 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Regards,
    Yigit

    #633253

    Hi,

    Please try updating the theme manually via FTP http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Jordan

    #633316

    Hi there,

    We just got off the phone with our host, and still no luck. They suggested, if possible, that you get us a clean file of the updated theme, and then we can go into our cPanel and change/upload this ourselves.

    Unless one of your moderators can log-in and check some things. We’re sort of running out of options now.

    #633539

    Hi,

    I think that would be a good option, you can download a fresh copy of the theme from your Themeforest account.

    Regards,
    Rikard

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