Viewing 18 posts - 1 through 18 (of 18 total)
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  • October 15, 2015 at 10:02 pm #519593
    ariper

    Hi,
    I have wordpress (3.9.9) and enfold theme (up to date). It seems like when wordpress automatically updates, the picture scroll, google map, and contact us section goes out of whack on the main homepage. The picture scroll becomes white which is terrible. What I have done to fix the issue is call my hosting company and they revert back to a previously backed up version of the site. Every 2 weeks or so wordpress updates and the site breaks again. I just installed the “Easy Updates Manager” plugin to stop wordpress from updating automatically. Seems like it might work but then wordpress or Enfold wont update and things might start breaking down further down the line.

    Has anyone dealt with this before and is there a better way to keep allowing wordpress to update and not have the site break down every couple weeks? As of right now the site is working and I have all auto updates turned off.

    Should I expect a response from the creator of Enfold?

    Thanks
    http://www.custommadeproductions.com

    October 16, 2015 at 10:15 am #519754
    Rikard

    Hey ariper,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    October 17, 2015 at 3:22 am #520353
    ariper

    Rikard,
    Added in private content

    October 18, 2015 at 8:29 am #520551
    Rikard

    Hi,

    You are running and old version of the theme which is not compatible with newer versions of WordPress, please try to update to the latest version (3.3.2) to see if that helps. http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    October 18, 2015 at 7:28 pm #520673
    ariper

    I tried updated enfold through wordpress but it says I am up to date with the latest theme version. That’s probably the issue. Maybe something is not allowing enfold to update?

    How did you see that I was running an old version of the theme when it says it’s up to date?

    October 19, 2015 at 2:38 pm #520965
    Yigit

    Hey!

    You can see theme version here [please see screenshot in private content field].
    Please try manually updating the theme via FTP this time – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and make sure that your API key is correct

    Cheers!
    Yigit

    October 19, 2015 at 8:01 pm #521166
    ariper

    Thanks
    I just updated the theme through ftp as described but I’m not sure if it updated correctly. The version within wordpress still shows 2.8.1. Thoughts?

    October 19, 2015 at 8:41 pm #521181
    Yigit

    Hi!

    Have you freshly downloaded a copy from ThemeForest and uploaded that one? If that still did not work, please upload enfold.zip from that fresh copy to your server and then post FTP credentials here as well so we can update the theme for you.
    If you made any changes on theme files and not using a child theme, please have a backup firstly.

    Regards,
    Yigit

    October 19, 2015 at 8:58 pm #521190
    ariper

    Yes I freshly downloaded a copy from themeforest and uploaded to ftp after I unzipped it.

    October 19, 2015 at 9:10 pm #521196
    Yigit

    Hi!

    You can create temporary FTP credentials and once we are done, you can remove it. You can think of us as doctors for your website. We did not take the hippocratic oath but we have connected to many servers till date, fixed the issue/get the job done and logged out :)

    Updating the theme for you is in the scope of our support so we do not mind working on it but if you want to do it yourself, please check each files and folders and make sure that they are updated (“last edited” date should show todays date). If they are not being updated, please try replacing each of them one by one.

    Regards,
    Yigit

    October 20, 2015 at 5:07 pm #521842
    ariper

    Thanks for your email. I checked the site today and it seems the theme is at 3.3.2. Is that the most recent update?

    Also, updating the theme seems to have changed a couple things. The top bar menu added some extra space which looks a little weird. Also the font changed. Are these simple fixes and why do you think it happened?

    October 20, 2015 at 5:17 pm #521854
    ariper

    Actually, I fixed the fonts but I cant seem to figure out the added space in the menu bar. If you go to the homepage and scroll down, you will see extra space in the top menu. The bottom of that line should be just under the menu options. That happened after the update so maybe there is something that you encountered in previous jobs.

    Thanks for the help.

    October 21, 2015 at 7:22 am #522151
    Rikard

    Hi,

    Please try the following in Quick CSS under Enfold–>General Styling for the header height:

    #header_main .container {
    min-height: 36px !important;
}

    Regards,
    Rikard

    October 21, 2015 at 8:11 pm #522486
    ariper

    Rikard,

    I am not a coder and cant figure out what to do it within wordpress. I dont really know what Quick CSS is. Any way you can help me with this? I would really appreciate it.

    Thanks

    October 21, 2015 at 8:13 pm #522489
    ariper

    I actually did just enter that text you sent to the Quick CSS but nothing happened. Maybe I did it wrong?

    October 22, 2015 at 1:01 am #522632
    Yigit

    Hi!

    You have following custom CSS code

    .header_scrolled, .logo, .logo a, .logo a img, #header_main .container {
    min-height: 80px !important;
}

    Please change it to following 

    .header_scrolled, .logo, .logo a, .logo a img, #header_main > .container {
    min-height: 80px !important;
}

    Please make sure that > sign is not converted to – http://i.imgur.com/IDXRZQ3.png in Quick CSS field.
    Cheers!
    Yigit

    October 22, 2015 at 6:07 pm #523193
    ariper

    Yep that seemed to work! :)

    So now when wordpress or enfold automatically updates everything should be fine?

    Thanks!

    October 22, 2015 at 10:26 pm #523314
    Yigit

    Hey!

    Yes, if you are sure that you have inserted correct API key, then they should work fine :)

    Best regards,
    Yigit

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